Exchange & Warranty Policy

1. Exchange Eligibility

DAMY offers product exchanges in the following cases:

  • The product has manufacturing defects (such as stitching defects, printing defects, or fabric defects).
  • The product received is different from the order (wrong design, color, or size).
  • The product is damaged during shipping.

Please contact us within 2 days of receiving your order for assistance.

2. Exchange Conditions

To be eligible for an exchange, the product must:

  • Be unused and unwashed.
  • Have all original tags and packaging intact.
  • Be free from stains, tears, or any signs of use.

3. Cases Not Eligible for Exchange or Return

Unfortunately, DAMY cannot accept exchanges or returns in the following cases:

  • The product has been used or washed.
  • The product is damaged due to external causes or improper use.
  • The product was purchased during a special promotional or clearance sale.
  • The customer selected the wrong size after receiving the product (unless the mistake was made by DAMY).

4. Processing Time

After receiving the returned product, DAMY will inspect and process the exchange within:

  • 3–5 business days

We will send a replacement product or provide the most appropriate solution for the customer.

5. Shipping Fees

  • If the issue is caused by DAMY, we will cover all shipping costs.
  • If the exchange is requested for personal reasons, the customer is responsible for the shipping fees.

6. Contact Us

If you need assistance with an exchange or warranty claim, please contact us: